Frequently Asked Questions

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Account
oppening

Company
information

Funding &
Withdrawals

Trading

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Company information

Company information

3 questions

  • Is Zeyfex regulated?
  • Who are responsible for Zeyfex?
  • Why choose Zeyfex?

Is Zeyfex regulated?

Yes! Zeyfex is a group regulated by CySEC and ASIC.

Who are responsible for Zeyfex?

The Zeyfex Group is a group of private limited companies, owned by Cyprus.

Why choose Zeyfex?

What sets Zeyfex apart from its competitors is its in-depth knowledge of what traders need. At Zeyfex, the combination of prices, execution speed, variety of products, customer support, investment in technology and market analysis are the main items that give customers the confidence they need in their broker.

Financing and withdrawals

Financing

8 questions

  • How to make deposits in the account?
  • Is it necessary to make a minimum deposit on MT5 accounts?
  • What are the deposit methods accepted at Zeyfex?
  • What is the fee charged for deposits?
  • How long does it take to make a deposit?
  • Does Zeyfex accept prepaid cards?
  • Should the Skull or Neteller email address be the same as the email address registered with Zeyfex?
  • Does Zeyfex accept deposits from third parties?

Withdrawing

8 questions

  • How do I withdraw funds from my account??
  • How do I withdraw funds from my account?
  • Can withdrawals be made to any bank account?
  • How long will it take to receive my funds?
  • Is it possible to request a withdrawal with open trades?
  • Can internal withdrawals be made between my own account?
  • Do I need to check my credit or debit card before I can make a deposit?
  • How do I access my deposit history?

How to make deposits in the account?

Just log in to your client area, on the left side of the screen, by clicking on "Fund Account". After that, choose the option “deposit”, selecting the trading account where you will make the deposit and clicking “Submit”.

Is it necessary to make a minimum deposit on MT5 accounts?

The minimum deposit for both Standard accounts is from $1 USD.

What are the deposit methods accepted at Zeyfex?

Zeyfex offers cards, bank transfers, Skrill, Neteller, Bitcoin, and if you are from Brazil, you can make the deposit through your bank. For more information, visit the link: deposit & withdraw

What is the fee charged for deposits?

No fee is charged for deposit. You can find the deposit methods at this link: https://zeyfex.com/deposit-withdrawal

How long does it take to make a deposit?

The delay in the deposit will depend on the method you use. Online methods are instantaneous, unlike bank transfers, which can take days. See this link for specific times for each method:https://zeyfex.com/deposit-withdrawal

Does Zeyfex accept prepaid cards?

Yes!

Should the Skull or Neteller email address be the same as the email address registered with Zeyfex?

It is not necessary as long as your Skrill or Neteller account is in your name, the deposit can still be made normally.

Does Zeyfex accept deposits from third parties?

No. Only funds received directly from the holder of the indicated trading account are accepted.

How do I withdraw funds from my account?

Withdrawals can be made in your Client Area by clicking here: https://login.zeyfex.com/withdraw

How do I withdraw funds from my account?

If multiple deposit methods are used, it will be necessary to withdraw the same amount that you deposited back for each one, starting with deposits made with card. When card deposits are withdrawn to the same card, a remaining withdrawal will be made in the order the deposits were made. You can then choose any of the previously used methods for withdrawing profits.

Can withdrawals be made to any bank account?

Yes, as long as the account is in your name.

How long does it take to receive the funds?

The time it takes to receive the funds will depend on the method used. You can follow all the processing through the following link: https://zeyfex.com/deposit-withdrawal

Is it possible to request a withdrawal with open trades?

Yes, as long as you have enough free funds to cover the withdrawal amount.

Can internal withdrawals be made between my own account?

Yes. Use this link to access your Customer Safe Area and perform the transfer https://login.zeyfex.com/internal-transfers. Note that internal transfers will only be possible between having the same customer area profile.

Do I need to check my credit or debit card before I can make a deposit?

No, the verification can be done at another time.

How do I access my deposit history?

Through this link: https://login.zeyfex.com/request-status, you access your customer area and your history.

Trading

Trading

14 questions

  • How to download the trading platform?
  • How to access the MT5 platform?
  • What devices can I use to trade?
  • Are the values ​​transmitted live without delay?
  • Are there any subscription fees charged on the MT5 platform?
  • How to change the language?
  • Does the MT5 platform display the bid or sales amount?
  • What are the server hours? Can this be changed?
  • How to install an EA?
  • How do I know which lever I am using?
  • How to download a trading statement?
  • How to add an indicator?
  • How to enter a trade?
  • Does the demo account have an expiration date?

How to download the trading platform?

The terminal can be downloaded directly from your customer area. https://login.zeyfex.com/downloads

How to access the MT5 platform?

Open your trading platform and click File > Login to the trading account. That done, just enter your account number, your password and choose a relevant server.

What devices can I use to trade?

You can access the software on Windows and Mac Desktop computers. In addition to these, it is also possible to access through the applications available for cell phones and tablets.

Are the values ​​transmitted live without delay?

Yes, all values ​​on MT5 platforms are live, without any delays.

Are there any subscription fees charged on the MT5 platform?

No, MT5 are offered free of charge.

How to change the language?

In the top menu click View> Languages. Select the language you want, close and reopen the platform to update the language.

Does the MT5 platform display the bid or sales amount?

The graphs always show the bid amount. To view the ASK value, right-click on the graph, selecting Properties> Common and check the "Show Ask line" box.

What are the server hours? Can this be changed?

The server's time on the platform is GMT + 2 or GMT + 3 according to daylight saving time. This means that NY closing times can be monitored.

How to install an EA?

Open the platform and click File> Open data folder> MQL5> Experts and paste the .ex4 file. When closing and reopening the platform, the EA will be displayed in the Browser window under “Specialists”.

How do I know which lever I am using?

Just hover your mouse over the account number in the Browser window and you will see your balance and leverage.

How to download a trading statement?

Go to the “Account history” tab, right click and select “Custom period”. Enter the dates you want to receive the statement and press "OK". Then, right-click again and select "Save as report". The Statement will open in an HTML file.

How to add an indicator?

Drag the indicator from the browser window to the chart and it will automatically be pinned to the chart.

How to enter a trade?

Just double-click where you want to trade, directly in the market observation window and a new window with the name “New Order” will appear.

Does the demo account have an expiration date?

If you use your demo account on a regular basis, it will not expire. But if you don't use it for more than 30 days, it will automatically be removed and will not be reactivated again.

Affiliates

Affiliates

8 questions

  • What is an affiliate?
  • How do I become an affiliate??
  • Is it necessary to send documents to become an affiliate?
  • How do I get paid as an affiliate?
  • How will customers sign up through my affiliation?
  • Is it possible to access the list of indicated customers?
  • Is it necessary to have a license to work as an affiliate?
  • Where can I view the Terms and Conditions to become an Affiliate?

What is an affiliate?

The Affiliate works through a website, interacting with potential customers through it with banners, links, email marketing and other marketing tools. Affiliates may not have direct or personal access to customers.

How do I become an affiliate??

Access here https://zeyfex.ibcommissions.com/register/ and fill out the affiliate registration form on our website. Our team will contact you.

Is it necessary to send documents to become an affiliate?

Yes, Zeyfex requires sending an identification document and proof of residence.

How do I get paid as an affiliate?

Access your affiliate portal and click on the "Request payment" option.

How will customers sign up through my affiliation?

When you register as an affiliate, you will receive exclusive tracking links for share with your customers or post on your website. That way, as soon as the customer accesses the website, it will be possible to track based on the IP address until registration is completed.

Is it possible to access the list of indicated customers?

Yes, the complete list with your indicated customers is on the Affiliate Portal.

Is it necessary to have a license to work as an affiliate?

No, you will not need a license.

How do I access the Terms and Conditions to become an affiliate?

The Terms and Conditions for affiliates are sent as soon as the application is received.